Return Policy

Last updated:

1. Overview

At Xephylarvun, we want you to be completely satisfied with your purchase. This Return Policy explains your rights regarding returns, exchanges, and refunds for products purchased from our website xephylarvun.ddd.

This policy complies with the European Union Consumer Rights Directive (2011/83/EU), the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978), and other applicable Finnish and EU consumer law. Your statutory rights, including the legal guarantee of conformity for goods (at least two years from delivery), are not limited by this policy.

2. Right of Withdrawal (EU Consumers)

2.1 14-Day Cooling-Off Period

As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use the following contact details:

You may use our standard withdrawal form to exercise your right of withdrawal; the form is available upon request from us. Use of the form is not obligatory—any clear statement (e.g. by email) is sufficient.

2.3 Effects of Withdrawal

If you withdraw from the contract, we shall reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay and not later than:

• 14 days after we receive back the goods, or
• 14 days after you provide evidence of having sent back the goods, whichever is earlier

3. Extended Return Policy

3.1 30-Day Return Window

In addition to your statutory rights, we offer an extended 30-day return window from the date of delivery for unopened products in their original packaging.

3.2 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened, and sealed packaging
• The product must be in the same condition as when you received it
• The product must be returned within 30 days of delivery
• You must have proof of purchase (order confirmation or receipt)

3.3 Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

• Products that have been opened or unsealed
• Products that show signs of use or damage caused by the customer
• Products that have been tampered with or have broken safety seals

4. Return Process

4.1 Step-by-Step Guide

• Step 1: Contact our customer service at admin@xephylarvun.world within 30 days of receiving your order
• Step 2: Provide your order number and reason for return
• Step 3: Receive return authorization and shipping instructions
• Step 4: Pack the product securely in its original packaging
• Step 5: Ship the product to the address provided
• Step 6: Receive your refund once we process the return

4.2 Return Shipping

You are responsible for the cost of return shipping unless:

• The product was damaged during delivery
• You received the wrong product
• The product was defective

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

5. Refunds

5.1 Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within:

• Inspection: 3-5 business days after receiving the return
• Refund Processing: 5-10 business days after approval
• Bank/Card Processing: Additional 3-5 business days depending on your financial institution

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will contact you to arrange an alternative method.

5.3 Partial Refunds

Partial refunds may be granted in the following cases:

• Product returned with obvious signs of use
• Product not in original packaging
• Missing accessories or components

6. Damaged or Defective Products

6.1 Damaged During Shipping

If your product arrives damaged:

• Document the damage with photographs
• Contact us within 48 hours of delivery
• Keep the original packaging for inspection

We will arrange a replacement or full refund at no additional cost to you.

6.2 Manufacturing Defects

If you discover a manufacturing defect:

• Contact us as soon as you notice the defect
• Describe the defect in detail
• We may request photographs or the product to be returned for inspection

Defective products will be replaced or refunded in full, including return shipping costs.

7. Exchanges

If you wish to exchange a product for a different variant or quantity:

• Follow the standard return process
• Place a new order for the desired product
• Your refund will be processed for the returned item

This ensures the fastest processing of your exchange.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or card statement again
• Contact your credit card company or bank, as processing times vary
• If you've done all of this and still have not received your refund, contact us at admin@xephylarvun.world

9. Legal Guarantee and Consumer Rights

This policy does not affect your statutory rights as a consumer. In addition to the right of withdrawal, you have a legal guarantee of conformity: goods must conform to the contract. If goods are defective (non-conforming), you are entitled to repair, replacement, price reduction, or rescission under Finnish and EU law. The guarantee period is at least two years from delivery. You must notify us of a defect within two months of discovering it to preserve your rights. We bear the cost of remedying non-conforming goods (including return shipping where applicable).

EU and Finnish consumers are also entitled to:

• The 14-day right of withdrawal (as set out above)
• Remedies for non-conforming goods under the Consumer Sales Directive (1999/44/EC) and Finnish law
• Protection under the Unfair Commercial Practices Directive

For advice or to lodge a complaint, you may contact the Finnish Competition and Consumer Authority (KKV) Consumer Advisory Services, or the Consumer Disputes Board (Kuluttajariitalautakunta) for dispute resolution: www.kuluttajariita.fi. EU consumers may also use the ODR platform: ec.europa.eu/consumers/odr.

10. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective when posted on this page. The return policy applicable to your purchase is the one in effect at the time of your order.

11. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Our customer service team is available Monday to Friday, 9:00 AM - 5:00 PM (EET). We aim to respond to all inquiries within 24 business hours.